LINCS DOG SPA POLICIES

At Lincs Dog Spa we are focused on providing a safe and secure environment for your dog. To ensure the health and safety of your dog we require all of our clients to read and understand the following policies. All dogs attending Lincs Dog Spa must have an up to date Client Record on file which will be completed on your first visit. 

CANCELLATION & RESCHEDULING

Please understand that when you forget or cancel an appointment without giving enough notice we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive Spa services. As my time is reserved specifically for your dog we cannot provide any exceptions to this policy and the following fee’s and terms apply –

• There are no fees applied for cancellations or reschedules that have given 48 hours or more notice.

• Cancellations or Reschedules giving less than 48 hour notice will result in a charge equal to 50% of the reserved treatment amount.

• No Shows or Cancellations on the day of the appointment will be charged 100% of the reserved treatment amount.

• Clients who have missed a previous appointment will be asked to pay in full when booking all future appointments. These payments are non-refundable in the instance of a no show. 

• In order to book your next appointment cancellation and rescheduling fee’s must be paid in full.

• Rescheduling of appointments must be done by phone, Facebook messenger or Instagram messenger.

To reschedule or cancel an appointment please call 07498 027747, contact via Facebook or Instagram messenger.

LATE ARRIVALS

Please make it your priority to arrive on time for all appointments as appointment times are not flexible. While we do our utmost to accommodate clients that arrive late, clients arriving more than 15 minutes late may miss their treatment time. We do appreciate clients may be late through no fault of their own, however we also have a duty to our other clients who keep to their appointment times.

• We reserve the right to charge the full price of appointments that are missed due to client lateness.

• Pre-payment for future services will be requested when a client has been late for 2 or more previous appointments.

We confirm appointments at the time of booking, please understand that it is your responsibility to remember your appointment date and time to avoid a late arrival, missed appointment, and the cancellation fee.

DEPOSITS

• For first time clients a £15 deposit per dog is required.

• All deposits are used as part payment towards your service.

• Deposits are non-refundable.

• Deposits will be taken as payment towards any cancellation or no show fee’s due as per our Cancellation and Rescheduling Policy above.

PRICING AND PAYMENT

Pricing is based on breed, hair length, coat condition, temperament, age, and grooming history. Please be advised a surcharge will apply if your dog is matted, requires extra bathing in addition to the booked shampoo process, has fleas, or has not been groomed within the recommended grooming schedule for their breed. All prices shown are guide prices only, we will give you an exact cost at your pre-treatment consultation. Puppy pamper packages are only applicable to dogs under 6 months of age. 

Payments can be made by cash, bank transfer or card machine (an extra £1 surcharge will apply to ALL card transactions)

BANK TRANSFERS

All clients paying by bank transfer MUST pay at time of collection of your furry pampered pooch.

If there are any delays with payments by bank transfer, I will only be able to accept cash or card machine payments for future appointments. 

FLEAS

Please note that dogs with flea’s cannot be accepted. If your dog has fleas please treat them prior to visiting the Spa. Should your dog be brought to us with infestation which is discovered after the groom has started a flea surcharge of £20 will apply. This covers the cost of flea elimination: pets with fleas are washed 2-3 times with specialist shampoo, towels must be bagged and laundered separately, and the Spa must be thoroughly cleansed and disinfected.

HEALTH

If your pet is not feeling well (e.g. vomiting, diarrhoea, kennel cough ) please do not bring him/her for their own comfort and safety. Please advise of any change in your dog’s health or medical condition upon arrival so that we may update your dogs file.

TREATMENT TIMES

An approximate completion time will be given for your dogs treatment when you drop them off, we will ring or text you when your dog is ready. Please be patient if we take a little longer than expected as we will not rush your pet through their treatment. We appreciate you waiting for our call or text.

EXTENDED TREATMENT TIMESExtended treatment times maybe required when handling nervous, elderly or disabled dogs. To ensure we can allocate the time to treat these dogs at a pace that addresses their specific needs a surcharge will apply to cover the extra time required, this is charged at £20 per hour and will be discussed with you prior to the treatment. This surcharge also applies to any extra time needed during the grooming process as a result of a dog’s temperament or behaviour.
BEHAVIOUR

Lincs Dog Spa will refuse the use of its facilities if there is evidence of behaviour that may be considered dangerous. If your dog does have an incident, we reserve the right to stop the grooming process. In this case 50% of the groom cost will be charged irrespective of how much of the grooming treatment has been completed.

MATS

All prices quoted for our grooming services are a starting price. If your dog is excessively matted a surcharge of £10 for every 15 minutes will apply. If we find the condition of a dogs coat to be severely matted and incapable of de-matting without causing undue stress and pain to the dog, the dog may be clipped down for reasons of health and well-being. All owners will be advised of this prior to us undertaking any de-matting or clip down service.

DATA PROTECTION

Lincs Dog Spa keeps detailed records of all dogs and treatments. New clients must sign a disclaimer form and some personal details will be retained by Lincs Dog Spa. Client data will be treated in accordance to the data protection principles of the Data Protection Act and will not be shared with 3rd parties.

SATISFACTION POLICY

If for any reason you are not completely satisfied with the treatment received, please advise within 2 business days so we can do our best to rectify.

RETURNS POLICY

Grooming and spa treatment packages are non-refundable, non-transferable and non-exchangeable.